Shipping policy
We process orders between Monday and Friday. Orders will be processed within 2-7 natural days of ordering and shipped the day after the processing day.
We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
An email confirmation will be sent to the email address given on your order once the order has been dispatched.
If you have a tracking number sent to your email you can track your products to see the status or simply email us on
service@eyeisland.com
and we can tell you the status of your order.
Our sales price does not include taxes and fees. If there is a tax problem, customers should bear it on their own
SHIPPING METHODS
We offer different international shipping methods . You can choose your preferred method on the checkout page.
1. When can I receive package after the payment?
Processing Time : Package processing time of order is not the delivery time, After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 2 natural days; however, it can also be affected by the item's stock status.
2. What shipping method eyeisland.com use?
Eyeisland partners with major international shipping companies such as USPS, ePacket, AESS and EMS to offer.
3. Shipping Charge（US/AU/UK/CA Free shipping on orders over $38）
| Country | Order Amount | Delivery Cost | Delivery Time |
| Australia | Under $38 | $5.99 | 8-15 days |
| United Kingdom | Under $38 | $5.99 | 5-12 days |
| USA | Under $38 | $5.99 | 10-15 days |
| Canada | Under $38 | $5.99 | 10-20 days |
| Rest of the world | Any amount | $6.99 | 3-25 days* |
*Sometimes a delay may occur due to custom controls, that cannot be estimated nor predicted.
4. How to track my order?
Once the order is placed, our system will send you an email about the order details. You can use tracking number tracking orders from tracking link
5.Logistics time
General logistics time is 3-25 working days, except holidays.
Affected by Covid-19, there will be some delay on the delivery.
Track Order
You can track your package information at the following website: https://www.17track.net/en
Please feel free to contact us by this email if you have any question, we will responses you as soon as we can.
Email:
service@eyeisland.com